General Terms of Use

Applicability of the Agreement: This user agreement incorporates the terms and conditions for TourIndia Global Services LLP ( and its affiliates to provide services to the the User planning to book any product or service from the company, through its websites or any other medium, including sales persons, offices, call centers, advertisements and information campaigns.

User is Completely Aware of This Agreement Users availing services from TourIndia Global Services LLP and its other interface are aware and well-versed with the terms and conditions of this agreement. It covers all the essential transactions or provision of the services availed by mybiztravel for different purposes. All rights and liabilities of the User and mybiztravel regarding any services to be provided by mybiztravel shall be limited to the extent of this agreement. mybiztravel, on its sole discretion, reserves the right to terminate the access to any or all of its websites, other sales channels and any type of services without prior notice for any reason.

Besides this agreement, other terms of service (TOS) specific to the services delivered and products offered by mybiztravel are air tickets, hotels and holiday packages etc. These products and services provided by mybiztravel shall be considered to be a part of this agreement and if there is any conflict between these terms and services and this agreement, the terms of this agreement will be valid. The User need to read and accept the applicable terms of service for any product/ services availed. In addition, the Service Provider can also provide terms and guidelines that cover various features, operating rules and policies valid to each service, including flights, hotels and packages. The User should understand and agree with the guidelines, operating rules and policies of the service provider with whom the User chooses to deal. Services offered by mybiztravel to the Users provided on acceptance without making any change in all the terms, conditions and notices of this agreement and its terms of services applicable from time to time. For clearing the doubts, it is explained that user acknowledges and accepts this agreement and terms of services. If the User does not agree with any of its parts, they are not supposed to avail services of mybiztravel.

Third Party Account Information When User uses the Account Access service with mybiztravel websites, he permits mybiztravel and its agents to access third party sites, including banks and payment gateways for retrieving demanded information.

While registration, the User chooses a password and is responsible to maintain the privacy of the account, including the password. The User is fully accountable for any activity occurring while using their password or account. It is the responsibility of the Users to notify mybiztravel instantly in written on wtnessing any unauthorized use of their account or any breach of security. mybiztravel will not be answerable for any loss due to unauthorized use of his password or account, either with or without his awareness.

Fees Payment mybiztravel reserves the right to take listing fees for some fixed listings, and there is transaction fee of flight booking and booking of other products may have some transaction fees. mybiztravel reserves the right to change the fees at a time interval, without notice. The User should be fully accountable for all charges or fees rising out of the use of the services. If reservation does not get confirm for any reason, your refund will be processed and you will be intimated for the same. We are not responsible to make other booking to compensate or replace the unconfirmed one. All further bookings will be considered as new transactions without any reference of previous unconfirmed reservation. The User may request mybiztravel for refund against the unused or 'no show' air or hotel booking for any reasons as soon as possible. Any related refunds will be processed as per the policies of Airlines, Hotels, Buses and ours. No refund will be made for any requests done after the 90 days and amount will be forfeited.

Confidentiality Any information announced Confidential by mybiztravel shall be maintained confidentially by its users and should not be disclosed to serve the purpose of this agreement and the obligations of both the user and company.

Contact Information mybiztravel sends booking confirmation, travel information, payment confirmation, cancellation, refund status and various other important details through SMS or by voice call on the number shared by the User while booking. We can also contact the User through call, SMS or email if User hasn’t finished the booking to know the reason for the same. The User has to be agreed on receiving such communications and mybiztravel needed authorization of the User as per the guidelines of TRAI. Being our registered customer, mybiztravel is authorised to send you any future offer/coupons and discussions.

Responsibility of the User mybiztravel is only liable for any transaction done by the User through mybiztravel and will not be answerable for screening, censoring or controlling the transactions, including legal and valid according to the User. The User assures that they will stand by all such procedures and guidelines regarding the use of the services. The User also affirms to comply with all relevant laws and regulations as regards of the use of the services regarding the jurisdiction concerned for each transaction. The User also confirms that he is of the legal age to agree upon this contract and is not banned from availing our services by the laws of India.

Advertisers on mybiztravel or Linked Websites mybiztravel is not liable for any advertisements being displayed on any of its pages or on any outside links of other web pages. So, Users have to verify the accuracy of all the information prior to relying on any such information. mybiztravel is not responsible for anything of the linked sites or updates on such sites.

Customer Feedback The User knows that mybiztravel wants to know about the experiences of clients while booking and utilizing our services. To enhance their travel experience, User authorizes mybiztravel to contact them with various offers through direct mailers, e-mailers, phone calls, SMS and Watsapp. If customer chooses not to be contacted, he can write to our support email

Proprietary Rights mybiztravel may provide the User various materials, magazines, pictures, graphics and videos to back advertisements or information. Unauthorized use of these materials will be treated as breach of our copyright policy and legal actions may be taken against the user.

Booking Policy The total price displayed on the site includes all applicable government taxes. In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then mybiztravel reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to TourIndia Global Services LLP. after the communication from mybiztravel to avoid any discomfort.You are required to pay the entire amount prior to the confirmation of your booking.To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and remember that the child must be accompanied by an adult at least 18 years old All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier. Company is not responsible for any delay or cancellation of flights from airline's end.If ticket is cancelled directly from the airlines web site , office or call centre , customer needs to inform for the refund to be processed. Please note that do not get any alert from airlines directly.

Flight Amendment & Cancellation Policy Every booking made on mybiztravel is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class. levies negligible amount of 250 Rs. per passenger/per sector for domestic and 350 Rs. per passenger/per sector for international air tickets as cancellation service charges. Some bookings may be non-refundable as per the specific airline’s policy. Some bookings cannot be cancelled partially as per the specific airline’s policy. Cancellations can be made online or offline through Mybooking section or by sending an email to mybiztravel assist you in making various amendments for bookings. In few cases, you need to contact the airline directly. Amendment charges on are subject to change as per the policy of the airline, which varies due to flight timings and booking class. To cancel the tickets within 24 Hrs of the journey, mybiztravel recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as above mentioned. After flight departure & in case of No Show, we don't entertain any cancelation request.In case of No-show the refund amount is entirely depends upon the airlines. mybiztravel has nothing to do with the refund amount. mybiztravel will refund the same amount to the customer, which we receive from airlines in case of No-Show.

Holidays Amendment & Cancellation Policy For cancellations done prior to the 30 days or more of the date of departure, initial deposit amount or 25% of the tour cost (if full paid) will be charged as cancellation charges. For cancellations done between 29 days to 15 days prior to the date of departure, 50% of the tour cost will be charged as cancellation charges. For cancellations done between 14 days to 8 days of the tour, 75% of the tour cost will be charged as cancellation chargesFor cancellations done within 8 days of the tour, 100% cancellation charges will apply and you will receive no refunds.

Refund Policy mybiztravel will process the refund only after getting cancellation request/claim from the customer/travel agent/corpoate company through mybooking section or email. Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.mybiztravel will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers. Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions

Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt mybiztravel shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolventThe customers or clients or agents shall not hold the mybiztravel liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent. On the basis of assurity given by airlines/hotels/suppliers, mybiztravel may sometimes refund amount to the customer but mybiztravel reserves the right to recover the refunded amount on event of Airlines/hotels getting shutted down/non-operational/bankrupt.

Visa Guidelines You need to carry a valid visa for the country you are going to visit or transit through. It is highly essential to find out with the concerned airline and embassy for concerned Visa requirements and follow it.

Personal and Non-Commercial Use Limitation Information, images and others contents of are its personal property and provided to you for your personal and non - commercial use only. You are not supposed to copy, distribute, modify, publish, transfer, or sell any of these creative properties.

Indemnification The User agrees to indemnify that he shall be entirely answerable for the breach of any specific rules and regulations of country or general code of conduct for which mybiztravel can’t be responsible.

Right to Refuse mybiztravel reserves the right to deny or refuse any order of customer without giving any reason. Any contract to deliver any service by mybiztravel is not complete until full payment is made from the customer and accepted by us. Without prejudice to the other remedies under this agreement, Terms of Services or under relevant law, mybiztravel may bound the user's activity and warn other users for their actions to terminate his registration or refuse to provide the access of the website if: The user breaches this agreement, terms of services and the documents it integrates by reference; mybiztravel is not able to authenticate any information given by the user mybiztravel finds users’ actions violate any third party rights or applicable law. In breach of this agreement, mybiztravel reserves the right to recover any due amount by the user and take strict actions.

Right to Cancellation If Invalid Information Provided The User has to provide valid information while requesting for any services under this agreement and any misrepresentation of facts may allow mybiztravel prohibiting the users from availing the services from mybiztravel. If mybiztravel discovers that the information provided by the User is incorrect or has been misrepresented by him, mybiztravel reserves the clear right to take steps against the User without any prior information to the User. In such cases, mybiztravel will not be liable for any loss or damage caused to the User as result of the cancellation of the booked services.

Explanation of Number and Gender The terms and conditions apply on both the singular and plural form of the terms defined. The terms and conditions apply on both the males and females.

Severability If any condition of this agreement is concluded to be unacceptable or unenforceable in whole or in part, unacceptability or unenforceability will append only to such condition or part of such conditions. Other parts of the provision and all other provisions of this Agreement will continue to remain valid and effective.

Relationship Any of the terms of agreement, terms & conditions and right to use this website by the User or any other section mybiztravel websites shall not be considered to create a partnership between the User and mybiztravel.

Updating Information by mybiztravel User acknowledges that mybiztravel provides the services with practical industry and care. It makes sure that User does not face any trouble. Yet, occasionally, inaccuracies or typographical errors can be seen and corrected immediately once mybiztravel notices them. Changes are done occasionally and improvements are also done in mybiztravel’s websites without giving any notice to the User. Any advice received can’t be looked for any kind of decisions.

Modification of the Terms of Use has complete right to change its 'Terms & Conditions and Terms of Use', at any point of time, without any prior notice. We advise our users to review the terms and conditions of the website whenever they are going to avail any of its services.

Jurisdiction mybiztravel specifically denies any implied warranties represented by the laws of any other jurisdiction or country except those where it has its head office. mybiztravel finds itself to be subject to the jurisdiction of the courts of Delhi.

User Agreement is not responsible for any kind of oversight or not understanding the content of its pages and User particularly agrees that use of the services is at their own risk only. To a great level mybiztravel only provides platform to different service providers for booking their services. It is not liable for any aspect of the standards of services offered by the service providers. In no circumstances, mybiztravel will be liable for the services offered by the service provider.

Company is not responsible for any delay or cancellation of flights from airline's end. If ticket is cancelled directly from the airlines web site , office or call centre , customer needs to inform for the refund to be processed. Please note that do not get any alert from airlines directly

TourIndia Global Services LLP is one of the leading Travel and Tour Operators in South India- providing comprehensive services for groups and individuals from and to the country. Established in 1990, our core team consists of qualified professionals who have more than 25 years of experience in travel & tourism industry. Located at First Floor, OUR Tower, Vellayambalam,Thiruvananthapuram,PIN-695010 in Kerala as Head-Office with branches at Chennai, Nagercoil, Madurai, and Marthandam in Tamilanadu, India, our offices are open from 9 AM till 7 PM all days a week. Our executives are available 24/7 to provide customer service. We are fully licensed agency and accredited by IATA and a member of TAFI as well as IAAI. We have also received the prestigious accreditation from Kerala Govt, Dept of Tourism.

Our specialised departments offer a diversity of services. Every department works independently to provide the best service to our customers, and there by building a long lasting relationship. Our Customer’s Delight and Satisfaction is our driving force. Other than ticketing ,we provide package tours in various verticals like pilgrimage, leisure, excursion, honeymoon, educational tours along with visa services, travel insurances, event management & calling card .Being a consolidator we offer the best in the industry Fares for Air-tickets and Hotel Rates. TourIndia Global Services LLP has a dynamic team of experienced Travel consultants who can handle all kind of Travel requirements. We offer our corporate clients exclusive deals for their MICE (Meetings, Incentives, Conferences and Exhibitions) movements. Our clients in this segment include cross section of organizations like Banks, Automobile dealerships, FMCG, etc.

As an endeavour to enhance our reach and visibility pan India, our new B2B Travel business platform offers the most excellent deals, bundled with various features and benefits to our customers.


We have made every commercially reasonable effort to ensure this website contains accurate and correct information. However, we cannot warrant the validity, quality and pricing of the products and services offered at this website. The information, software, products, and services published on this website may include inaccuracies or typographical errors. In particular, we or our affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the tickets (including pricing), airlines (including schedule), automobiles and other travel products displayed on this website (including, without limitation, photographs, list of hotel amenities, general product descriptions, etc.).

Neither we nor our affiliates make any representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by us or our affiliates. All such information, software, products, and services are provided "as is" basis without warranty of any kind. We and our affiliates hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The carriers, hotels and other suppliers providing travel or other services for us are independent contractors and not our agents or that of our affiliates. We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

We or our affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control, and have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. We have not reviewed the sites, downloads, plug-ins, features or advertisements linked to this website and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this website (including without limitation sites linked through advertisements or through any search engines). The inclusion of any link does not imply that we or our affiliates endorse the linked site, and you use the links at your own risk. We do not accept any responsibility or liability for any claims arising out of your use of these links.

Your correspondence or dealings with, or participation in promotions of, advertisers on the site are solely between you and such advertisers. Neither we nor our affiliates will be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on this website.

Privacy Policy

We firmly believe and are committed to your privacy and protection of your information. Our business processes involves collection and in some instances sharing disclosing information about you. We have outlined the nature of information that are obtained, usage of the same, sharing of information would be implemented with due consideration in protect your privacy. . Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time. To make sure you are aware of any changes, please review this policy periodically.

General Browsing

In general, this website may be visited and browsed by you without identifying yourself or revealing any personal information. However, as you browse through this website, the site collects the log file, IP address of your computer, and other standard tracking data which we use to evaluate site traffic and usage patterns. Such information is aggregated with tracking data from all site visitors. We will use the information to personalize the site according to your preferences based on the aggregated information. We also use the aggregated information to evaluate products and services we may offer to you.

Collection of Personal Information

Some portions of this website may require you to give us personally identifiable information (personal information) such as your name, telephone number, fax number, postal and e-mail addresses; your credit card number, expiration date of your credit card and other details, with relation to your credit card. In order to make your travel and other arrangements, we may also require you to provide us with information about your travel requirements, ticketing options and other preferences.

You may opt not to provide us with your personal information; however, unless you provide us such personal information, you may not be able to access and utilize the products and services offered by us. Requirement of your personal information is a must for you to register as our member, purchase products and services from this website, participate in a survey or contest, raise a query or for the purpose of completing any transaction on this website.

Cookies and Web Beacons

To enhance your experience with this website, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not provide us with any of your personal information unless you choose to provide this information to us as aforesaid. However, once you choose to furnish the site with your personal information, your information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on this website. For example, we may use cookies to personalize your experience at our web pages for e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs, or services.

Most web browsers automatically accept cookies. However, you can always choose not to accept a cookie by changing your computer preferences to refuse cookies or to prompt you to accept each cookie. Please note that in the event that you do refuse to accept cookies, you may not be able to access and utilise many of the products and services offered by us.

We may also use "Web beacons" or clear.gifs on this website. "Web beacons" or clear.gifs are small pieces of codes placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For e.g., web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Collection of information by third party sites

Some of our sites contain links to other sites (third party sites) whose information practices may be different than ours. These third party sites may use cookies, web beacons, clear .gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements' effectiveness. The use of these technologies by these third party sites is subject to their own privacy policies and is not covered by our privacy policy. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties sites.

Sponsored and co-branded content

This website may offer content (e.g., contests, sweepstakes, or promotions), that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personal information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties' use of this information.

Usage of information provided to us

We use the personal information provided by you to effectively complete your order towards the purchase of our products and services, fulfil any customer service requests, provide promotional information, notify you about special offers and products or services that may be of interest to you and to otherwise customise your experience with this website. We do not share this information with outside parties except to the extent necessary to complete your order and fulfil your travel arrangements and with the entities mentioned in this Privacy Policy.

Sharing and of personal information

We may share your personal information with following entities:
Suppliers such as hotels, airlines, car rental companies, or activity providers, who fulfill and complete your travel reservations. All products and services provided by a third-party supplier are described as such on this website. We share personal information with such suppliers only to the extent necessary. However, we cannot place limitations on our suppliers' use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this website.

Business partners with whom we may jointly offer products or services. All products and services provided jointly with such business partners are easily identifiable by virtue of their names/ trademarks being associated with such products or services. If you choose to access these optional services, we may have to share your personal information, with those business partners. Please note that we do not control the privacy practices of these business partners and recommend you evaluate their practices before deciding to provide your personal information.

Group entities of TourIndia Global Services LLP so as to enable us/ them to provide you with information about their products and services, both travel-related and other, which might interest you. To the extent that our group entities have access to your personal information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy.

We may disclose the personal information we collect when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing or are likely to cause injury to you, to us, or to others. We may also disclose your personal information when we believe the law requires it.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For e.g., we may tell our advertisers the most preferred airline, destination, etc. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.


The security and confidentiality of your personal information is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be completely secure. As a result, while we will use our best reasonable efforts to protect your information, though we cannot warrant or guarantee the security of any information you may transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.


Minors are not eligible to register for, or use, or purchase the products and services available on this website. We do not knowingly collect or solicit any personal information from any minor.

Contact Us

If you have questions, comments or concerns about this Privacy Policy please send us an email.


By using this website, you consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy and elsewhere on this website.


This Privacy Policy was last updated on 16 Sep 2019. We reserve the right to change, modify or amend this policy at any time. Please check our Privacy Policy periodically for changes. Use of this website after modification implies that you consent to this Privacy Policy as modified.


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